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Get your order when and where you want it!

• Anywhere when shopping our site. Delivery fees are added to the total order value.
• Normal Delivery time in Jordan within 36 hours (2.5 JDs)
• Free delivery for orders ABOVE 29 JDs
• Fast delivery time in Amman within 24 hours max (4.5 JDSs)
  
• Delivery depends on the information that you fill out when placing your order on our store.
• Delivery fees are not refundable

At Pinky Promise, we always want you to love your order — but if something isn’t quite right, don’t worry!

Our goal is to make returns and exchanges simple, fair, and stress-free.

Returns

You can return any non-personalized item within 3 days of receiving your order, as long as it is:

• Unused and in its original packaging.
• In the same condition as when received.
• Accompanied by your order number or proof of purchase.

Custom or printed items (such as t-shirts, hoodies, mugs, or phone cases made especially for you) cannot be returned unless there is a manufacturing issue or an error on our part.

Delivery fees are non-refundable, as they cover the courier service. However, if the error was on our side, we’ll happily cover the return shipping and make it right.

For more details, please read our Return Policy.